The Performance Navigator Tool
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Stop guessing why team performance isn't hitting the mark.
The Performance Navigator is a practical tool from our Liberating Leadership programme designed to help you accurately diagnose performance issues.
Often, as leaders, we react to symptoms without understanding the root cause. We might even accidentally reward the wrong behaviours!
This tool provides a clear, logical flowchart to help you distinguish between:
A lack of clear expectations.
A 'Can't Do' issue (where skills, training, or resources are missing).
A 'Won't Do' issue (where attitude or motivation is the barrier).
It uses the simple but powerful 'Acid Test' ("Could the person do it if their life depended on it?") to help differentiate.
Crucially, the Performance Navigator isn't just for tackling problems. It's equally valuable for developing already high-performing team members or supporting people through change. Taking action early is key.
Using this tool will help you:
Accurately diagnose the root cause of performance issues.
Distinguish clearly between skill gaps ('Can't Do') and attitude problems ('Won't Do').
Follow a structured process to identify appropriate solutions.
Apply a consistent approach to performance management.
Understand the impact of perceived rewards and penalties on behaviour.
Use it proactively to develop high performers and manage change effectively.